Language and Youth Travel with STS Education Group AB, hereafter, STS.
When referring to STS it should be understood that this also implies and includes the local partner organization in the course destination.
Payments may be made by bank transfer or credit card and must be received in full 40 days prior to the course start date. A non-refundable deposit must be paid immediately upon booking. A booking confirmation will only be sent when a deposit has been received. Bank details are provided on the invoice. If you choose to pay by bank transfer, the payment must include all bank transfer charges (including intermediary bank charges).
STS is not responsible for decisions taken by embassies or immigration police regarding entry visas or visa extensions.
Visa advice can only be given by the appropriate Embassy, Consulate or High Commission. Students should contact their local Embassy, Consulate or High Commission to ensure they are allowed to enter and study in their chosen location. Students must maintain a valid visa status and their course will be terminated without a valid visa.
It is the responsibility of the applicant to ensure that the most updated regulations / processes are being followed. STS cannot be held responsible for any visa regulation changes which occur after the booking has been confirmed in compliance with the then existing regulations.
A visa document courier fee or postal fee is charged each time documents have to be sent by courier or post. If a visa application is rejected and we receive written evidence at least 7 days prior to arrival, we will refund the fees received, less any bank charges, any non-refundable fees (registration fee, courier fees and bank charges) and the residence accommodation cancellation fees if applicable.
In the case of visa denial less than 7 days prior to arrival, cancellation fees will apply (see paragraph 3).
Non-Refundable fees: The following fees are non-refundable where applicable:
Deposits, registration fees, insurance fees, courier and accommodation fees.
If STS or one of STS’ partners cancels a programme after a student’s enrolment, STS will refund all monies already paid. Students who require a visa/temporary residence permit may not be able to shorten their course due to the terms of their visa/ temporary residence permit. When determining the number of weeks of a student’s program, STS will consider a partial week the same as if a whole week were completed, provided the student was present at least one day during the scheduled week. In the event that a refund is due, prorated refunds will be calculated on a weekly basis. All refunds will be made within 45 days of cancellation, unless otherwise stated by local legislation.
All Schools – Tuition:
To students cancelling 41 days or more prior to the course start date or to students who have had their visa application rejected, STS will refund fees received in full less non-refundable charges (see fees listed above), the value of these fees vary according to region. Students who are cancelling or postponing in less than 14 day prior to the course start date will be charged a cancellation fee equivalent to 1 week of tuition and all non-refundable charges (see fees listed above).
All schools – Accommodation:
Students cancelling or postponing 14 days or less prior to their accommodation dates, for reasons other than visa denial, will be charged a two-week accommodation fee at the rate quoted in the price list for the accommodation booked and the accommodation placement fee. Accommodation booked through STS that is not subject to the standard cancellation terms, must be cancelled or postponed according to the cancellation terms quoted at the time of booking to avoid a cancellation fee which may amount to the full stay charge.
All Schools - Tuition:
After the start date of a student’s course, any lesson hours reduced, cancelled or shortened, at the student’s request, are non-refundable.
All schools – Accommodation:
Please note: Certain accommodation options may be subject to alternative cancellation charges. Should these differ from above, students will be notified at the time of booking.
Refund Due Dates (all schools):
For students cancelling before arrival, refunds will be made within 45 days of the first scheduled day of class or the documented date of cancellation, whichever is earlier. For students cancelling after arrival, the refund due will be paid within 45 days from the date of determination of cancellation. Any refunds due will be paid to the person who originally paid the fees
STS reserves the right to charge an administration fee of 50GBP/80EUR each time the course, accommodation or centre is changed or postponed after STS has confirmed the initial enrolment. This also includes requests for changes whilst the student is at school. A downgrade in course type after booking is considered a cancellation and the same refund policies will apply.
Paper reprint 30GBP / 30EUR
Electronic files can be sent at no cost
Flight details including: arrival time, flight numbers, airline and point of origin must be advised 10 days prior to arrival in order for STS to provide airport transfers.
STS will not be responsible for costs incurred for transportation due to travel restrictions.
No refunds will be granted on transfers if flight details are not sent to STS at least 10 days prior to arrival. Airport transfer fees include a maximum of 1 hour waiting time. In the event of delays exceeding 1 hour, students will be charged the additional fee at the school. Transfer cancellations made within 48 hours of arrival and no-shows will be charged in full.
Courses run from Monday to Friday and are scheduled in the morning and/or afternoon depending on location. STS reserves the right to change timetable structure. STS reserves the right to use classrooms in alternative premises of a similar standard. Special focus classes, free language workshops and language activities may vary between centres and are subject to change due to availability. Any class that is cancelled by STS will be entitled to a full refund.
Where possible special dietary requirements will be accommodated. Availability and any applicable fees will be confirmed upon request. STS may use carefully selected partners to house students with suitable Homestay providers. Should STS receive positive visa application results fewer than 7 working days prior to arrival, STS reserves the right to offer alternative accommodation, which may incur additional charges. Should the arrival day be postponed due to delayed visa applications STS cannot guarantee the original accommodation allocation. Should STS have incurred any charges in reserving the accommodation for the student due to changes in visa status STS reserves the right to pass these charges on.
All students under 18 will be required to complete a parental authorisation form prior to arrival.
STS requires that students attend all lessons and interactive learning activities unless said absence is due to illness. Any missed lessons or activities will not be made up.
STS reserves the right to expel students for unacceptable or unlawful behaviour or lack of attendance. No refund will be given and any unpaid fees become immediately payable. Repatriation is at student’s own expense. Students expelled from an STS course are no longer eligible for STS housing. Housing refund policies will apply.
STS has a zero-tolerance policy for discrimination, bullying and harassment. Discrimination, bullying and harassment of any kind is unacceptable, against the law, and will not be tolerated.
STS expects students to behave in a manner that is considerate of those around them. Inappropriate conduct includes, but is not limited to:
Students agree that photographs, videos, artwork or other works, as well as recorded or written testimonials; may be used, stored or transferred internationally by STS, or by a third party agent, for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification. If students do not wish to participate, STS will respect their wishes but it is the student’s responsibility to absent themselves from the photograph/video. Specific permissions are given in the parental consent and health declaration form provided by STS.
Any information provided to STS may be held on computer and shall be used in accordance with its data protection registration and the national data protection laws applicable. STS may disclose appropriate personal data, including sensitive personal data of a medical nature, to relevant STS staff and third parties where there is a legitimate need or obligation to do so and where disclosing the information and the manner of disclosing the information complies with national privacy laws.
At the time of booking, it is recommended that students choose to disclose any mental or physical illness, allergy, disability or condition that may interfere with their ability to successfully complete their programme, that may impact the wellbeing of any other student or staff member, that may require monitoring, treatment or emergency intervention during the student’s period of enrolment, or that may require special accommodation.
STS will not discriminate on the basis of any above-mentioned conditions and will provide reasonable accommodation to meet all students’ needs. Nevertheless, STS reserves the right to terminate a student’s enrolment if the student’s participation represents a risk to their own, other students’ or staff members’ health and safety, or if, notwithstanding reasonable accommodations, in the opinion of STS, the student’s physical or mental condition makes the student unable to successfully complete their programme. Refunds will be provided based on refund schedules as per terms and conditions.
Students must pay the full cost of any damage they cause to property. Damage deposits may apply to certain accommodation options. These are payable upon arrival, or the first day of school.
Student Insurance is available from STS. For detailed information on the insurance policies above, please refer to your STS contact. Students are not required to have insurance purchased from STS, but must have health, accident and travel insurance while attending any programmes.
STS and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. STS will not be liable in the event that any service contracted to be supplied by STS becomes impossible to supply for any reason or any cause outside the control of STS.
STS shall not be responsible for any failure to comply with any of its obligations if the failure is occasioned by any cause beyond STS’ reasonable control and despite the exercise of reasonable diligence and without incurring additional costs, cannot be prevented or avoided. Force majeure events shall include but shall not be limited to, act of government, war, threat of war, riot, civil strife, general labour disturbance, such as a boycott, strike, lockout, or ‘go slow’ directives’, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions, closure of an STS Centre, infectious diseases, viruses, plague, epidemic or pandemic health crises (caused by viruses such as Ebola, H1N1, H5N1, Zika, COVID-19, and other communicable diseases), or any action taken by a government or public authority, including prohibition of entry into a country or region of a country, promulgation of quarantine measures, ordering the “lockdown” of the whole or part of a country.
It is acknowledged that the epidemic health crisis in connection with COVID-19 and any related quarantine and actions of a governmental authority shall be considered a force majeure event for the purpose of these STS Terms and Conditions, even though the health crisis has arisen prior to the effective date.
Prices are valid for start dates from 1 January 2021. Prices are subject to change, in which case we will inform you with the option of cancelling the program without penalty.
The current STS Terms and Conditions supersede any previous Terms & Conditions that were applicable at the time of student’s booking.